FAQ

1. Order & Shipping

Q: Do you ship nationwide and how much does shipping cost?

  • A: Yes, we offer reliable shipping for all our floral arrangements. Standard shipping fees and free shipping eligibility are automatically calculated at checkout based on your delivery location and order size.

 

Q: How long will it take to receive my order?

  • A: Typically, orders take 5 to 10 business days to arrive, which includes order processing and transit time. Delivery times may vary depending on your location and seasonal demand. Once your order ships, you will receive a tracking number via email to monitor its progress.

2. Products & Materials

Q: What is the quality and durability of your floral arrangements?

  • A: We never compromise on quality. Our floral arrangements feature premium, high-grade materials designed to bring sophistication and modern elegance to any interior space. Each piece is crafted for long-term aesthetic beauty and refined presentation.

 

Q: Do your arrangements come in vessels or pots?

  • A: Yes, most of our arrangements come in sleek, modern vessels designed to complement the florals perfectly. You can display them immediately in your living space without any additional setup.

3. Care & Presentation

Q: Does the floral arrangement arrive fully assembled?

  • A: To ensure safe transit and prevent damage, our floral arrangements are carefully packaged to maintain their shape. They arrive ready for display, though you may need to gently adjust the stems or petals to achieve your desired look after unboxing.

4. Returns, Cancellations & Refunds

Q: Can I cancel my order?

  • A: Yes, you can cancel your order at any time before it is dispatched from our facility. Once the item has been shipped, the order cannot be canceled, and our standard return policy will apply.

 

Q: What should I do if my product arrives damaged or defective?

  • A: Your satisfaction is our priority. If your item arrives damaged or has a quality issue, please contact our support team within 24–48 hours of delivery with photos or videos of the issue. We will arrange a replacement or issue a refund immediately.

5. Payment & Security

Q: What payment methods do you accept?

  • A: We offer a completely secure checkout experience. We accept all major credit/debit cards (Visa, Mastercard, American Express) and trusted digital payment gateways. Your financial information is always encrypted and protected.

Still Have Questions? Contact Us

If you have any specific inquiries regarding our products or an existing order, please get in touch with us:

  • Email: support@hudsonflowers.store

  • Phone: +1 2012220508

  • Business Address: 92 Hudson St, Hoboken, NJ 07030, United States

  • Business Hours: Saturday – Friday, 10:00 AM – 6:00 PM